About Me & Objective
I'm an experienced, enthusiastic, and self-motivated IT professional with nearly two decades of experience
in both systems design & management, team leadership, strategic planning, and project management.
I seek out roles where I can apply my technical, interpersonal, and educational skills
to design and implement solutions that support organizations and the people who run them. I love to learn new things
either independently or from other skilled colleages and peers. I enjoy the challenge of coming up with new,
outside-the-box solutions to support operational excellence and achievement of goals.
Key Skills
Microsoft stack (Active Directory & Group Policy, Exchange, Endpoint Manager (SCCM/Intune), Microsoft 365, Azure), VMware ESX management and troubleshooting,
scripting/coding (bash, PowerShell, batch, HTML/CSS), MS SQL database design and management, Citrix ADC, Cisco IOS and Cisco Umbrella,
Iprivata Single Sign-On, Duo MFA, workflow automation, project management, policy development, security reviews and remediations, Enterprise Architecture, Healthcare IT security, vendor relations.
Microsoft Certified: Azure AI Fundamentals (earned 01/2024)
Microsoft Certified: Azure Administrator Associate (earned 05/2023)
Microsoft Certified: Azure Fundamentals (earned 01/2023)
Older certifications held:
Certified EACOE Enterprise Archictect (June 2021 - Present)
MCTS: Configuration Manager 2012 (earned 04/2013)
MCITP:EA - Windows Server 2008 (earned 09/2009)
MCSE, MCSE - Messaging - Server 2003, Exchange Server 2003 (earned 11/2007)
Experience
DevOps Engineer
Softchoice, Toronto, Ontario, Canada :: July 2023 - Present
- Consulting engineer role focused on Azure technologies, application migrations, and platform engineering.
Principal Consultant
Information Systems Architect
Evangelical Community Hospital, Lewisburg, PA :: April 2021 - August 2022
- Position focused on strategic planning, operational roadmaps, and operational excellence.
- Standardized documentation and processes for project architectures.
- Collaborated with technical and non-technical stakeholders to document needs, objectives, and implementation plans for key projects.
- Led the technical teams working on a major EMR conversion project, including integrating identity and network management processes between organizations on disparate networks.
- Led implementation of major security initiatives including MFA for remote staff and privileged accounts; new self-service password process; and security hardening against critical vulnerabilities.
- Led migration from legacy teleworker connectivity methods to a modern & seccure solution based on Windows AlwaysOn VPN, Intune, and Conditional Access
- Implemented an RFP process and led the selection of an Identity Governance platform to be implemented.
- Designed, presented and implemented a robust Change Management process, including implementation of change catalog in the ITSM.
- Participated in Change Advisory Board meetings regularly, and support the IT Leadership group with guidance on infrastructure changes as needed.
- Continued to function as a Tier III support resource for technical issues throughout the Hospital IT stack
- Contniued to perform advanced AD/GPO/Exchange configuration, SCCM device and application management, and systems design & installation for larger-scale applications
Director of Technology
Evangelical Community Hospital, Lewisburg, PA :: April 2016 - March 2021
- Continued administration of the Hospital's Desktop, Datacenter, and Network teams and supported operational personnel.
- Continued to function as a Tier III support resource for technical issues throughout the Hospital IT stack
- Contniued to perform advanced AD/GPO/Exchange configuration, SCCM device and application management, and systems design & installation for larger-scale applications
- Represented the Hospital IT Infrastructure team at Hospital management staff meetings and at key strategic project meetings.
- Managed Capital and Operational budget items, and fiscal year forecasting, for the IS Department; including presentation to budgetary committees.
- Participated in the development and upkeep of the IT 3-year Strategic Plan, focused on quality, reliablity, and security.
- Led migration to Microsoft 365 services, including migration of Exchange e-mail system, implementation of Teams for collaboration,
and usage of Forms and Flow for rapid development of solutions during COVID pandemic.
- Functioned as the IT lead for the Hospital's major patient tower expansion project, from project inceptio through October 2020 opening.
- Led the technical processes to support acquisition of several small physician practices, including integration of networks and legacy EMRs.
- Collaborated with HR and team members to improved the team's employee engagement score from low to top quadrant over the course of two years.
- Fostered environment of mutual respect among a diverse group of employees.
Information Technology Manager
Evangelical Community Hospital, Lewisburg, PA :: February 2013 - March 2016
In addition to contining my duties from the Senior Systems Engineer role:
- Supervised the Desktop, Datacenter, and Network teams performing administrative duties, assisting with planning, and resolving workflow issues.
- Worked with team members to develop personalized staff development plans and suggest independent learning activities to improve skillsets.
- Designed and supported endpoint migration from Windows XP to Windows 7
- Oversaw a quality initiative to improve documentation across the infrastructure teams, to improve efficiency and resiliency and better enable cross-training.
- Managed operational and captial budgeting for hardware, software licensing, and supporting IT infrastructure for Hospital strategic projects.
- Continued to function as a Tier III support resource for technical issues throughout the Hospital IT stack
- Contniued to perform advanced AD/GPO/Exchange configuration, SCCM device and application management, and systems design & installation for larger-scale applications
Senior Systems Engineer
Evangelical Community Hospital, Lewisburg, PA :: May 2009 - January 2013
- Performed advanced configuration of the Hospital's Microsoft AD/SCCM/Exchange/SQL stack.
- Participated in multi-departmental software and hardware implementation projects.
- Led implementation of Microsoft SCCM 2007, new remote support tools, and new Group Policy topology to simplify endpoint management for approximately 1500 endpoints and 400 servers.
- Worked with software, hardware, and medical equipment vendors and support staff to ensure proper operation of systems while also complying with security policy and regulations.
- Provided Tier III support assistance to other staff for complex problems that spanned the endpoint, datacenter, network, and identity disciplines.
- Participated in IS Leadership meetings to review projects, approve software requests, and ensure efficient operation of the technology supported by the department.
Systems Engineer
IntegraONE, Allentown, PA :: September 2006 - April 2009
- Provided on-site and remote IT service to customers across education, finance, healthcare, local and state government, and commercial sectors.
- Designed, deployed, and supported core Microsoft technologies (Windows Server 2003 - 2008, Windows 2000 - Windows Vista, Active Directory, SMS/SCCM, Exchange, MS SQL, etc.)
- Performed troubleshooting, maintenance, and configuration tasks on desktops, laptops, printers/MFPs, network switches, routers, and firewalls as required.
- Implemented and supported VMware ESX, Citrix Presentation Server, VMware VDI, HP MSA and EVA storage products, and BackupExec solutions with both tape- and disk-based storage
- Perfomed multiple Novell network and Groupwise e-mail migrations to Windows/Exchange environments, including migration of e-mails, file shares, and identities.
- Worked with pre-sales and sales staff to specify solutions to meet client budgetary and functional needs.
